Four Strategies to Resolving Conflict
WHO SHOULD PARTICIPATE: CMOs, CNOs, compliance officers, nurse managers, emergency department personnel, joint commission coordinators, medical records personnel, quality improvement personnel, risk managers, legal counsel, and anyone else interested in the topic
OVERVIEW: Is conflict and the threat of workplace violence preventing your team from delivering stellar patient care? If so, you are not alone. Estimates show that every hour two nurses are victims of workplace assault, making healthcare the most violent sector in the nation. This webinar will provide practical ways to resolve conflict and help prevent it from resulting in violence. Having a workforce that is better equipped to respond to conflict will lead to improved work culture, significantly improved patient care, increased employee retention, and reduced expenditures by the organization.
LEARNING OBJECTIVES:
• Discuss the neuroscience behind conflict;
• Detail the causes and symptoms of conflict; and
• Recall how to resolve conflict while preserving relationships
MEET YOUR FACULTY: Neal McIntyre, Ph.D.; Speaker Bio
CONTINUING EDUCATION: Participants will receive, upon completion of this program and evaluation, a certificate documenting the completed continuing education/clock hours.
Registration
Registration not available.